Understand Pet Food - De's refund policy and how to initiate a refund.
At Pet Food - De, we strive to ensure customer satisfaction. However, refunds are managed by the individual suppliers from whom you purchased your items. Each supplier has their own refund policy, which may vary based on the item and circumstances.
To initiate a refund, please check your package for instructions or visit the retailer's website and follow their specific instructions. You can also refer to the contact information provided in your order confirmation email for assistance.
Return shipping costs vary by retailer. Some suppliers may cover the return shipping fees, while others may require you to pay for return shipping. Please refer to the supplier's return policy for detailed information regarding who is responsible for return shipping costs.
If you miss the return window, options may be limited. We recommend contacting the supplier directly to inquire if any exceptions can be made, such as partial refunds or store credit.
Refund processing times can differ among suppliers. Generally, once the returned item is received and processed, refunds are issued within a few business days. You will be notified when your refund is completed.
For specific details regarding processing times and shipping policies for the items in question, we recommend reviewing our Concessionaire Brands page.
If you have questions about the status of a return or refund after contacting the supplier, please reach out to our customer service team through our contact page for additional support.